Returns & Exchanges

At Otra Eyewear, we want you to be completely satisfied with your purchase. If you are not happy with your new frames, we offer a 30-day return window for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your eyewear.

3

Drop Off Package

Affix the return label to your package and drop it off at any authorized shipping carrier location within 7 days of generating the label.

4

Receive Your Refund

After our team inspects the returned items for quality assurance, your refund or exchange will be processed within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing