Frequently Asked Questions

Everything you need to know about your next favorite pair of shades.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Do Otra sunglasses provide UV protection?

Yes, all Otra Eyewear sunglasses feature 100% UV protection (UV400) to ensure your eyes are fully shielded from harmful UVA and UVB rays.

What is your return policy?

We offer a 30-day return window for all unworn eyewear in its original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.

Do you offer a warranty on your products?

We provide a 6-month limited warranty against manufacturing defects. This does not cover normal wear and tear, scratched lenses, or accidental damage.

How should I clean and care for my frames?

To keep your frames in top condition, clean them with the provided microfiber cloth and store them in their protective pouch when not in use. Avoid using harsh household detergents.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.